The present general Terms and Conditions govern exclusively, unless agreed otherwise between the Parties, the relationship between the Customer (hereinafter the Customer/you) and the company Loomiosa Ltd. (hereinafter Loomiosa/Seller/we)
Company Office: H-2000 Szentendre, Dombtető Street 25.
Business registration number: 13-09-178528
EU VAT number: HU25435148
Loomiosa reserves the right to change current Terms and Conditions at any time without prior notice.
By placing an order, you explicitly and unreservedly accept the Terms and Conditions set out below.
1.1 By placing an order, you declare that you are legally capable of entering into binding contracts and you are at least 18 years old. Before placing an order through our site, you have to accept our Terms and Conditions. Please ensure that you have read and understood the content of the Terms and Conditions. This applies for companies and non EU customers as well. By giving your personal data you warrant that all the information you gave is correct and exact. Please be informed that the language to be used during the whole ordering process is English.
1.2 Order process: To order the desired product(s) select the appropriate model in our online shop. Then you can choose the relevant details, such as size, colours, quantity, etc. The selected items will appear in your shopping cart. As the next step, we ask you to provide us with information we need for the delivery of your selected products. Finally you will be prompted for information required to initiate the payment. Depending on the payment method you select, you may be redirected to a third party payment provider website.
1.3 We reserve the right to refuse or cancel any individual or company order (e.g in case of out of stock, or problems with destination, or previous orders). In case we cancel your partial or entire order, we will contact you via email and, except in cases of fraud or other violations of our policies, issue you a full refund for the cancelled item(s).
2.1 Currencies: You can pay in EUR or in USD in the webshop. All prices are stated in Euro as default. You can change it to USD (with the button near the price tag). Prices in USD are calculated automatically on daily central EUR-USD rate. However these calculations are not guaranteed and may not reflect actual currency conversion rates. If you pay in a currency that is different from the denominated currency of your payment method (which is probably the case if your bank or credit card account is not denominated in U.S. Dollars or Euros), your payment company (such as your credit or bank card issuer) or third-party payment processor may apply a currency conversion rate or fees to your payment. Please contact your provider for information about these fees. These fees are not controlled by or known to Loomiosa.
2.2 Basic prices are not containing shipping cost, taxes, duties or other surcharges, which may apply dependent on delivery location. Costs for shipping will be calculated and indicated after you select delivery location. Please check whether import duty or taxes may apply in your country. We reserve the right to change the prices of our products at any time. Such change however will have no effect on orders completed before the posting of a new price on the website.
2.3 VAT All orders outside the EU and orders placed by companies with a valid EU VAT number are not include VAT. Orders placed by natural person as customer within the EU are include Hungarian VAT (27%).
For orders paid for via credit card or PayPal, Loomiosa will begin production after authorizing and holding payment. For orders paid for via bank transfer, Loomiosa will begin production after the funds arrive in the Loomiosa bank account.
After accepting your order we will send you an order confirmation by e-mail to the address associated with your Loomiosa Account. The order confirmation will be effective as of the date on which the order confirmation is sent to you. If we cannot accept your order we will contact you.
Through the Website on your profile, you can track the status of your order e.g. accepted order, produced, dispatched, delivered etc.
5.1 Your order will be delivered to your shipping address. We deliver to multiple countries. You can only select those countries as your shipping address during the ordering process. We will use our commercially reasonable efforts to send your order to the shipping address within the delivery time indicated in our confirmation email; nevertheless, depending on your shipping address it may take longer time. Any shipping and delivery dates given by us are only best estimates and we are not liable for any damage or cost caused by delay in shipping or delivery. Title and risk of loss is transferred to you upon transfer of the goods from Loomiosa to the shipment carrier (FOB Shipping Point, EX Works).
5.2 The customer will be responsible for inspecting goods upon delivery and it is a condition of the contract that any shortage or defect in products at delivery are notified to the company in writing within three working days from the delivery date.
5.3 Shipping period: As Loomiosa manufactures its products, and some of the parts are provided by suppliers shipping period can take up to 8 weeks. However the average shipping period is about 4-6 weeks. It also depends on other factors such as our stocks, delivery address, holidays in different countries, custom clearing processes etc. Any shipping and delivery dates given by us are only best estimates and we are not liable for any damage or cost caused by delay in shipping or delivery. Title and risk of loss is transferred to you upon transfer of the goods from Loomiosa to the shipment carrier. In case of significant delay we will inform you via email.
5.4 After we packed and dispatched your items we send you a Dispatch Confirmation with a tracking number so you can follow up the shipping status of your order.
5.5 The delivery is considered completed once your order is delivered to you. The delivery note issued by the carrier must be signed by you upon delivery, which proofs that you have received the items. You are responsible for the persons who take delivery of the Product in his/her name and on his/her behalf, and sign for correct delivery of the Product and confirm compliance with the Terms and Conditions.
5.6 All items are inspected and carefully hand-packed before dispatching. We cannot be held responsible for any damage to the items happened during shipping.
We strongly recommend you to check the package. If you found the package damaged, wet or otherwise altered please take photos of the box (advised), open it immediately and check the contents, compliance and condition of the products upon delivery. Any damage found upon delivery must be recorded on the transport document given by the courier. You might not be able to make any objection about the delivery, if the courier note is signed without attaching any notification of the damage. Any damage observed after delivery but obviously caused by mishandling during the transport must be reported within 2 (two) days of delivery to the shipping company. You are responsible for filling any claims with carriers for damaged and/or lost shipments. Please notify us also if a damaged or defective item is found on delivery.
The risk of damage or destruction to the goods purchased is only transferred to the customer once these goods have been delivered to the delivery address of the buyer, and he has signed the delivery note.
- Returns & Refund
6.1 Our return policy is in accordance with DIRECTIVE 2011/83/EU OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL. Please read the directive carefully.
6.2 We hope you are delighted with your purchase, however, if you are not satisfied with the product purchased via our online store, you have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods. If 14 days have passed, unfortunately we can’t offer you a refund.
6.3 If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. However the refund will not be paid before we have received the items or we have received documentation proving the items have been shipped.
We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
6.4 To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or e-mail) before the withdrawal period has expired. You may use the attached model withdrawal form, but it is not obligatory.
You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
6.5 Please note that you will have to bear the direct cost of returning the products it is not covered by us.
Please note that you may not use goods that you have received before deciding to withdraw from the purchase. You should handle and inspect the products you ordered with due care during the withdrawal period. To be eligible for a return, the item must be unused and must be in the same condition you recieve.
6.6 You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
6.7 If the items are not received in their original packaging and in the same condition as you received it a deduction can be made in your refund similar to the decrease of the value of the items.
6.8 Please note this Return Policy applies to stock items only. Any items that have been personalized or modified to your specification cannot be returned. The withdrawal right does not apply to custom made products.
- Product Information
7.1 We have made every effort to display the design, dimensions and colours of our products shown on our website as accurately as possible. Despite this, slight variations may occur. For example the actual colours can be affected by the screen settings of your computer, software or printer properties. We cannot guarantee that your monitor’s display or print of any colour will be accurate. Each product image should be viewed in conjunction with the description. We recommend you to contact us and order a sample if the exact colour match is important.
Please note that due to the unique and handmade nature of our products there might be minor differences including, but not limited to: shape/form, finish, colours, or shades of the anodized aluminium tubes, dimensions or weights of the products. No responsibility can be accepted for these variations.
7.2 Although there can be only minor differences, dimensions specified on our websites are always approximate.
We reserve the right to make minor technical changes to the products that will change insignificantly their appearance or function and will not affect the price. Any major changes after your purchase but before the delivery will be advised for your approval or we will refund you in full.
7.3 For self-assembly products we provide detailed assembly instructions which are sent with the product also via e-mail in pdf form if required, or you can download it from the website.
7.4 Occasionally there might be changes in price, availability or order quantity limitation (without prior notice), inaccurate, incomplete or out of date information or other unintentional errors, despite our best efforts. We reserve the right not to be held liable for these changes or errors. We also may require verification of information prior to the acceptance and/or shipment of any order.
7.5 We reserve the right, to change or discontinue colours, types, sizes, ceiling covers or other elements.
8.1 The Seller warrants for a period of two years after delivery of the materials and the construction except if any defect or damage is the consequence of incorrect use, lack of maintenance or due care, or negligence by the Customer.
In order to avoid any trouble, products are verified before their shipment.
8.2 A Customer who wishes to claim against the warranty must notify the Seller in writing within 48 hours of the discovery of a defect, upon which the Seller’s Customer service will explain the procedures and where to return the Product. The Customer shall return the product at its expenses with a copy of the original invoice.
8.3 A warranty claim may only be acceed if the order form and the confirmation of order are presented and only applies to products used, stored and maintained for their normal intended purpose with due care and attention, and according to the vendor’s instructions.